Buyer FAQs

Question 1

What if I receive the wrong product?

Accepted Answer

If you receive an incorrect item, you can request a return or replacement by contacting support within the return window.

Question 2

How do I cancel my order?

Accepted Answer

You can cancel your order before it is shipped. Go to your account dashboard or contact support for quick assistance.

Question 3

Can I order without creating an account?

Accepted Answer

No,  guest checkout is not available. However, creating an account helps you track orders and manage returns easily.

Question 4

How can I place an order on Adscarry?

Accepted Answer

Browse products, click “Add to Cart,” and proceed to checkout. Enter your shipping details and confirm your order with your preferred payment method.

Question 5

Does Adscarry sell its own products?

Accepted Answer

Adscarry is a marketplace where multiple sellers list their products.

Question 6

Can I trust the sellers?

Accepted Answer

Yes, sellers are verified, and you can also check ratings and reviews before purchasing.

Question 7

Are product images and descriptions accurate?

Accepted Answer

Sellers provide product details, but if something is incorrect, you can report or request a return.

Question 8

I forgot my password. What should I do?

Accepted Answer

Click on “Forgot Password” and follow the instructions to reset it.

Question 9

How do I create an account?

Accepted Answer

Click on “Sign Up” on Adscarry.com, enter your details, and verify your account.

Question 10

How can I contact customer support?

Accepted Answer

You can reach Adscarry support via email, phone, or the contact form on the website.

Question 11

Is my personal information secure?

Accepted Answer

Yes, Adscarry follows strict security measures to keep your data safe.

Question 12

Can I exchange a product?

Accepted Answer

Yes, exchanges are possible depending on product availability and the seller’s policy.

Question 13

How long does a refund take?

Accepted Answer

Refunds are usually processed within a few working days after the returned item is received and verified.

Question 14

How do I request a return or refund?

Accepted Answer

Contact support or submit a request through your account within the allowed return period.

Question 15

What is the return policy?

Accepted Answer

Returns are accepted for damaged, defective, or incorrect products. Each seller may have specific return policies.

Question 16

How can I track my order?

Accepted Answer

You will receive tracking details via SMS or email. You can also track orders from your account dashboard.

Question 17

Do you deliver all over Pakistan?

Accepted Answer

Yes, Adscarry delivers to most cities and regions across Pakistan.

Question 18

What happens if I miss my delivery?

Accepted Answer

The courier will usually attempt delivery again. You may also be contacted to reschedule delivery.

Question 19

How long does delivery take?

Accepted Answer

Most orders are delivered within 2–5 working days. Delivery time may vary depending on location and seller handling time.

Question 20

Is it safe to pay online?

Accepted Answer

Yes, Adscarry uses secure payment gateways to protect your transactions and personal information.

Question 21

Are there any hidden charges?

Accepted Answer

No, all charges including shipping (if applicable) are shown at checkout before confirming your order.

Question 22

What payment methods are available?

Accepted Answer

Adscarry supports Cash on Delivery (COD), bank transfer, and online payment options depending on the seller.

Frequently Asked Questions